Service Team Leader Jobs Vacancy at Metropolitan Life in Centurion July 2012
Job Title: Service Team Leader (Reference # 8434)
Introduction
Overseeing a team providing a support administrative function in a contact centre/service environment.
Experience & Qualifications
Grade 12
2 to 3 years relevant experience
Relevant accreditation and experience to supervise FAIS representatives
The Incumbent will be responsible for:
Ensure team response times meet standards as outlined in Service Level Agreements.
Accurately analyse monthly statistics to identify productivity levels or lack thereof and implement corrective measures.
Motivate staff to achieve set targets i.e.
Net Promoter sc...
Introduction
Overseeing a team providing a support administrative function in a contact centre/service environment.
Experience & Qualifications
Grade 12
2 to 3 years relevant experience
Relevant accreditation and experience to supervise FAIS representatives
The Incumbent will be responsible for:
Ensure team response times meet standards as outlined in Service Level Agreements.
Accurately analyse monthly statistics to identify productivity levels or lack thereof and implement corrective measures.
Motivate staff to achieve set targets i.e.
Net Promoter sc...
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